Return/Cancellation Policy

How do I cancel an order?

If you want to cancel an order it's best to contact us ASAP to avoid charges. If you cancel the order prior to the order being started then you will be entitled to a full refund. If the order has been started there may be a €20 admin charge, plus any additional costs involved.

If stock has been ordered then there would be a 20% restocking fee on the price of the garments. If production has started then you will be entitled to a refund minus the material & labour costs incurred. If the items have already been produced, due to them being custom products you will not be able to cancel the order.

What do I do if I have to return something?

It is unlikely there will be an error with your order, but this can happen from time to time. If you have a problem with your order you have to notify us within 14 days of receiving the goods, otherwise we will assume the order has been accepted & checked, you may not be entitled to a refund or reprint after this period. If notified within this time we will either offer a reprint or a refund depending on how many items are faulty or missing.

Printed sample garments may be exchanged, but are not eligible for a refund.

In relation to accurate, untainted, error-free and fit for purpose garments, the products ordered from Niche by Design are customised by the customer and you can therefore not exercise your right of withdrawal/return.